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Home telephone number due to change but have health issues and REALLY need this kept.

nanny4
Newbie
Posts: 1
Registered: ‎14-09-2022

Home telephone number due to change but have health issues and REALLY need this kept.

My new home phone service with Plusnet is due to start on 19/9/22 but I was under the impression I could keep my existing BT telephone number. I have had a stroke and have other medical issues so cannot recall numbers etc well. How can this issue be resolved as if it can't I need to cancel my order ASAP. Medical professionals etc all have this number and I can't change with all of these different places. I have tried the online chat but got told to call but then I just get put on hold or get cut off. Thank you in advance. 

2 REPLIES 2
SpendLessTime
Hero
Posts: 3,000
Thanks: 892
Fixes: 86
Registered: ‎21-09-2009

Re: Home telephone number due to change but have health issues and REALLY need this kept.

@nanny4 I would suggest that you keep trying to call in as the delay for staff on this forum to answer could be between 3 to 7 days (going by average response times). There are insufficient staff at Plusnet on this and the social media channels so for ASAP issues you need to persevere with voice calls.

Ex - Plusnet Customer (2009 - 2023) now with BT
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Home telephone number due to change but have health issues and REALLY need this kept.

Hi there nanny4, I'm sorry to see that your existing number wasn't carried over. We'd only do this if it was chosen as an option when setting up an account with us. Could you send me a private message with the number you were hoping to move over and I'll take a look at getting that moved over to your service with us. 

 

 

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 Adam Walker
 Plusnet Help Team