Home phone

[#1]

Just ploughing through the old emails from plus net and noticed that the confirmation I received on 15th says line only, doesn't mention phone

While this is correct:

@MisterW wrote: 
That  means a phone line but with no call plan e.g Anytime or Evening & Weekends calls. 

Due to the issues with the previous account with us I had to set it up without a call plan, but when the phone component is back on I'll ensure the relevant call plan is added.

[#2]

I was just going to say , 'in that case we need @Gandalf' to double check the state of the call plan' and he beat me to it

[#3]

Spoke to John Lewis who assure me they will not take any money, think I will go and lay down

[#4]

Hi, 

Any idea when the issue with my account and phone will be sorted? I have asked John Lewis accounts to email me to say they will not take any more money from my account, annoying that I cannot email them or even look at my account.

Chris 

[#5]

Home phone still not showing on my account 😞 as I have already paid for it I hope I won't get a bill for calls made. Frustrating as this is stopping me from ordering tv

[#6]

Hi @Chrisvesey

Thanks for getting back to us. I am sorry, I understand how frustrating this is for you.

We are working to resolve this issue for you as quickly as we can. As soon as we have a further update we will pass this information on.

[#7]

I have now made 3 phone calls to John Lewis accounts and have been assured that they do not need to take any more payments, I did ask them to email me stating this but they have ignored this, I can't email them as they closed the account some weeks ago. I thought it best to cancel their direct debit as I did not want to risk them taking money they were not entitled to. Today I received an email from them stating that I would need to put another way of paying in place! Tomorrow I intend to contact Which legal services to see if they can sort these clowns out and seek damages for the harassment I am suffering (I have a heart condition which this palaver is not helping) 

[#8]

Hello @Chrisvesey,

We are sincerely sorry for your experience, and would like to assure you that we are doing everything possible at our side to resolve the issue.

I have advised further on the ticket here.