Home phone without broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Home phone without broadband
Home phone without broadband
14-04-2014 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For various reasons, I'm intending in leaving plusnet due to very poor service.
A couple of months back I paid the line rental saver for the year (although the fact they continued billing me monthly as well and the way it was handled is one of the reasons I want to leave).
I can't find anywhere whether I can move the broadband and leave the line with plusnet until it expires. Probably moving to VIrgin so don't need the line to be 'released' to another ISP.
Thanks
Re: Home phone without broadband
14-04-2014 10:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You realise that a move to Virgin will mean that you will have to pay the cancellation charge
Re: Home phone without broadband
15-04-2014 6:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Re: Home phone without broadband
15-04-2014 8:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Home phone without broadband
15-04-2014 9:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.plus.net/info2/legal/index.html#broadband_family and if you go here you will see how much it is https://portal.plus.net/my.html?s=0&action=account_summary
Quote If you choose to end your agreement for the service and you do not use a recognised migration process you will be subject to the broadband cease charge as shown in the price guide. You will not have to pay this charge if you are moving home and we are unable to provide the service at the new UK address.
Re: Home phone without broadband
19-04-2014 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apparently they won't offer that so by having paid my line rental upfront they have now tried to tie me into a broadband contract I haven't agreed to. Next stop Ofcom.
Re: Home phone without broadband
19-04-2014 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There are no posts on here from Plusnet staff and as I said in my first post you can retain the phone when you cancel or migrate the broadband
Re: Home phone without broadband
22-04-2014 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The best department to speak to is our cancellations team regarding your options to cancel.
As we don't offer phone only you would lose out on what you've paid for your LRS upfront if you were to cancel and go with another provider.
I'm sorry for any inconvenience caused by this. I can see you've raised an online complaint regarding this. Our complaints team endeavor to respond within 5 working days.
Re: Home phone without broadband
23-04-2014 9:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Home phone without broadband
23-04-2014 9:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Home phone without broadband