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Home phone switched to Plus Net - now not registering calls.

southerncomfort
Grafter
Posts: 82
Registered: ‎03-08-2007

Home phone switched to Plus Net - now not registering calls.

Hi,
Having recently upgraded to Plus Nets fibre and home phone package, the phone was switched from BT to Plus Net today.  It's working, but my handset memory suddenly does not register received calls at all, so I cannot see if anyone has called when I've been out. I'm not talking about caller display, I mean the handset's incoming calls register.
How can I rectify this Plus Net?
Sc.

6 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Home phone switched to Plus Net - now not registering calls.

Quote from: southerncomfort
I'm not talking about caller display
Yes you are, that's how handsets get the information.  Wink Have you ordered it, I think it's possibly an extra charge service?
Superuser
Superuser
Posts: 12,947
Thanks: 4,246
Fixes: 26
Registered: ‎22-08-2007

Re: Home phone switched to Plus Net - now not registering calls.

southerncomfort
Grafter
Posts: 82
Registered: ‎03-08-2007

Re: Home phone switched to Plus Net - now not registering calls.

Yes ordered it plus call diversion package but not being installed till later in the month.
Didn't realise they were the same thing sorry!
Grin
Superuser
Superuser
Posts: 12,947
Thanks: 4,246
Fixes: 26
Registered: ‎22-08-2007

Re: Home phone switched to Plus Net - now not registering calls.

Don't worry.
Caller Line Identity Display (CLID) often comes into effect within hours of requesting.
...though I vaguely recall something to do with the total value of options ordered at one time impacting billing / activation times...
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Home phone switched to Plus Net - now not registering calls.

I've updated the ticket online for you.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
southerncomfort
Grafter
Posts: 82
Registered: ‎03-08-2007

Re: Home phone switched to Plus Net - now not registering calls.

Thanks Tony, its all working, earlier than originally promised!
Great job, Viva PlusNet!
Sc.
Smiley