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Home phone not working

Sparker74
Dabbler
Posts: 14
Registered: ‎08-08-2018

Home phone not working

Not sure if I’m posting in the right forum .
But have no working landline. Have broadband .. Live in area of no mobile service so really need help to sort this ..
15 REPLIES 15
jab1
Legend
Posts: 17,428
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Home phone not working

@Sparker74 Do you hear anything when you raise the receiver/switch the phone on?

In any case, I would raise a phone fault  via https://www.plus.net/help/report-a-problem/phone/

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Home phone not working

Hey there @Sparker74 I can see they found a fault on the test and it should be fixed by Monday. Do you need me to do anything now at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Sparker74
Dabbler
Posts: 14
Registered: ‎08-08-2018

Re: Home phone not working

Thanks for the reply.. If you could please keep me updated as to when someone is coming out to fix it as I’ve not heard anything..Thanks again
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Home phone not working

I'll snooze it for Monday and one of my colleagues should pick it up for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Sparker74
Dabbler
Posts: 14
Registered: ‎08-08-2018

Re: Home phone not working

Ok sooooo it’s Monday morning and still no phone working and no news about when it will be fixed ?
I reported this on Thursday so surely something must of been done? If not then why not?
RealAleMadrid
Aspiring Hero
Posts: 2,748
Thanks: 1,421
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Registered: ‎07-07-2009

Re: Home phone not working

@Sparker74  Fixed by Monday probably means by the end of Monday but with Plusnet's suppliers BT/Openreach having a general 48 hour response time (not including weekends) it may be they have not done anything yet and there's nothing you can do about it.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Home phone not working

So I have had a word with Openreach and they have said someone is going out tomorrow morning to fix this for you. I have updated the ticket and will get back to you tomorrow to see if all is resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Sparker74
Dabbler
Posts: 14
Registered: ‎08-08-2018

Re: Home phone not working

Phone still not working ..
Tuesday afternoon..
Sparker74
Dabbler
Posts: 14
Registered: ‎08-08-2018

Re: Home phone not working

Sorry make that Wednesday afternoon..
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Home phone not working

I am sorry about this. They did advise us to check back tomorrow for an update as they won't five us any info at the minute. I will pop it on hold until tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Sparker74
Dabbler
Posts: 14
Registered: ‎08-08-2018

Re: Home phone not working

Hi..Any updates?
Did anyone come out yesterday ?
Any information about anything e we puke be good?
Sparker74
Dabbler
Posts: 14
Registered: ‎08-08-2018

Re: Home phone not working

Should say any information about anything would be good..
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Home phone not working

Basically we have had the same response but that they will be working on it tomorrow. On the ticket there is no reason as to why this has happened.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Sparker74
Dabbler
Posts: 14
Registered: ‎08-08-2018

Re: Home phone not working

Friday afternoon and no sign of anyone !
Am really starting to get annoyed about this .No updates or any information on what is happening or in the case what isn’t happening..!!