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Home phone not working

pennyb2019
Dabbler
Posts: 12
Thanks: 1
Registered: ‎20-09-2019

Home phone not working

Hi

My phone line seems to be down again. Internet is working fine. I've tried the troubleshooting - connecting to master socket, another handset and unplugging everything. There is no dial tone on the line. I've tried calling the landline from my mobile, but when I pick up the landline I can hear ringing out as if I'm calling someone and the call doesn't connect on my mobile.

Please would you be able to look into this?

Thanks

8 REPLIES 8
sid28
Newbie
Posts: 4
Registered: ‎12-10-2019

Re: Home phone not working

I've had the same problem for a week now. I was given a date of the 16th for it to be resolved but still nothing!  No-one has updated me about the problem either.

pennyb2019
Dabbler
Posts: 12
Thanks: 1
Registered: ‎20-09-2019

Re: Home phone not working

Hi

I forgot to add that when I receive a call on the landline. Caller display comes up that someone is calling, but the phone doesn't ring.

Thanks

Townman
Superuser
Superuser
Posts: 19,727
Thanks: 8,063
Fixes: 94
Registered: ‎22-08-2007

Re: Home phone not working

Try on on-line fault reporter below.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pennyb2019
Dabbler
Posts: 12
Thanks: 1
Registered: ‎20-09-2019

Re: Home phone not working

Thank you.
I've tried the troubleshooting and still no joy. Please can this be raised as a fault?
Townman
Superuser
Superuser
Posts: 19,727
Thanks: 8,063
Fixes: 94
Registered: ‎22-08-2007

Re: Home phone not working

What happened? Sometimes the phone fault checker reports that it has failed ... but has successfully raised a fault report. Use the PN ticket link below to see if a fault report was raised.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pennyb2019
Dabbler
Posts: 12
Thanks: 1
Registered: ‎20-09-2019

Re: Home phone not working

Thanks for your message and help.

Phone line checker says something went wrong and I can't find a fault report has been raised, so have raised a ticket on the website.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,965
Thanks: 629
Fixes: 176
Registered: ‎27-04-2007

Re: Home phone not working

I've just reported the fault to Openreach for you and have added an update to your account here: https://www.plus.net/wizard/?p=view_question&id=195295596 - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pennyb2019
Dabbler
Posts: 12
Thanks: 1
Registered: ‎20-09-2019

Re: Home phone not working

Thank you Adam