Home phone not working
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Home phone not working
19-10-2019 11:33 AM
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Hi
My phone line seems to be down again. Internet is working fine. I've tried the troubleshooting - connecting to master socket, another handset and unplugging everything. There is no dial tone on the line. I've tried calling the landline from my mobile, but when I pick up the landline I can hear ringing out as if I'm calling someone and the call doesn't connect on my mobile.
Please would you be able to look into this?
Thanks
Re: Home phone not working
19-10-2019 11:39 AM
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I've had the same problem for a week now. I was given a date of the 16th for it to be resolved but still nothing! No-one has updated me about the problem either.
Re: Home phone not working
19-10-2019 12:07 PM
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Hi
I forgot to add that when I receive a call on the landline. Caller display comes up that someone is calling, but the phone doesn't ring.
Thanks
Re: Home phone not working
19-10-2019 1:39 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Home phone not working
19-10-2019 5:35 PM
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I've tried the troubleshooting and still no joy. Please can this be raised as a fault?
Re: Home phone not working
19-10-2019 8:26 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Home phone not working
19-10-2019 8:56 PM - edited 19-10-2019 8:57 PM
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Phone line checker says something went wrong and I can't find a fault report has been raised, so have raised a ticket on the website.
Re: Home phone not working
21-10-2019 9:18 AM
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I've just reported the fault to Openreach for you and have added an update to your account here: https://www.plus.net/wizard/?p=view_question&id=195295596 - Adam
Re: Home phone not working
21-10-2019 9:52 AM
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