Home phone not working

[#1]

Ok so here I am again , dreadful crackling on the home phone line and the internet keeps flicking on and off...

Reported the problem last week had an engineer out on Wednesday and typically the phone behaved and he couldn't find a fault ...he did report bad internet...but today the phone is back to crackling and internet off more than on... What can I do , there must be a sporadic problem somewhere in the line...

Help.

[#2]

Thanks for getting in touch @Sparker74

I'm sorry to hear that you're having issues with your phone line.

We've retested your phone line and I'm afraid that it's still not showing any external issues so the only way we can proceed is to arrange another engineer visit.

With regards to the broadband as it comes over the same line, any issues with the phone will affect your broadband connection.

As a result, we need to get the noisy line fixed first as this will most likely resolve the issue.

If you can respond to the ticket on your account and let us know on here once you've done so we can get the issue progressed for you

[#3]

Hi I have responded to the ticket on my account.

Thanks 

Sarah 

[#4]

Thanks for getting back to us @Sparker74

We've updated the ticket for you with details of the appointment

Let us know how you get on