Home phone not working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Home phone not working
Home phone not working
02-06-2019 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok so here I am again , dreadful crackling on the home phone line and the internet keeps flicking on and off...
Reported the problem last week had an engineer out on Wednesday and typically the phone behaved and he couldn't find a fault ...he did report bad internet...but today the phone is back to crackling and internet off more than on... What can I do , there must be a sporadic problem somewhere in the line...
Help.
Re: Home phone not working
03-06-2019 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @Sparker74
I'm sorry to hear that you're having issues with your phone line.
We've retested your phone line and I'm afraid that it's still not showing any external issues so the only way we can proceed is to arrange another engineer visit.
With regards to the broadband as it comes over the same line, any issues with the phone will affect your broadband connection.
As a result, we need to get the noisy line fixed first as this will most likely resolve the issue.
If you can respond to the ticket on your account and let us know on here once you've done so we can get the issue progressed for you
Re: Home phone not working
03-06-2019 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi I have responded to the ticket on my account.
Thanks
Sarah
Re: Home phone not working
03-06-2019 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Sparker74
We've updated the ticket for you with details of the appointment
Let us know how you get on
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page