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Home phone not making calls

OliveMarshall
Interested
Posts: 2
Registered: ‎16-04-2020

Home phone not making calls

Hi my phone receives calls but won’t dial out. I have tried the video guide fixes. When I lift the receiver I get a tone more like a ring tone than a dial tone and then a recorded voice says the number is not recognised when I try to ring someone.

3 REPLIES 3
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Home phone not making calls

Hi @OliveMarshall, thank you for getting in touch.

I am afraid I could not locate your account, please send me your account username or your landline number over a private message so I can look into it for you. - Faris

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
OliveMarshall
Interested
Posts: 2
Registered: ‎16-04-2020

Re: Home phone not making calls

Thanks for the reply. I finally got through to a lovely team member called Craig who is sending out an engineer. 

Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Home phone not making calls

You're welcome @OliveMarshall,

Let us know if you have any further queries please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team