Home phone not making calls

[#1]

Hi my phone receives calls but won’t dial out. I have tried the video guide fixes. When I lift the receiver I get a tone more like a ring tone than a dial tone and then a recorded voice says the number is not recognised when I try to ring someone.

[#2]

Hi @OliveMarshall, thank you for getting in touch.

I am afraid I could not locate your account, please send me your account username or your landline number over a private message so I can look into it for you. - Faris

[#3]

Thanks for the reply. I finally got through to a lovely team member called Craig who is sending out an engineer. 

[#4]

You're welcome @OliveMarshall,

Let us know if you have any further queries please.