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Home phone no dial tone

Gwd28
Newbie
Posts: 1
Registered: ‎19-07-2021

Home phone no dial tone

Hi,
No dial tone on home phone. Can’t call in or out. Internet seems ok but has had a few drop outs over the last week. Tried line check but says it’s inconclusive and to check later. Tried a different phone with same results. Any help please.
1 REPLY 1
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 198
Fixes: 84
Registered: ‎26-03-2018

Re: Home phone no dial tone

Hi @Gwd28,

I'm sorry to hear that you're experiencing this issue with your connection. I've tested your line and we've detected a potential fault with the equipment in use. Please can you unplug everything from the master telephone socket and remove the master socket faceplate, then let us know once you've done so, so that we may test the line further? For reference, you can find a guide on locating the master phone socket here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team