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Home phone move

eimeki
Dabbler
Posts: 15
Registered: ‎22-01-2013

Home phone move

Hi! This is my first post since switching from BT. I'm not sure if this is quite the right thread for my query but I hope it's ok.
My broadband moved over to Plusnet a few days ago without a hitch, and a bonus came in the form of significantly increased speed results.  Grin
My telephone is due to transfer from BT in a few days time, and a letter from them tells of problems if I move over without having details of my new line provider. They suggest I contact whoever it may be and at the same time ask for my present number to stay the same. Can anyone advise who I should contact? Cheers.
7 REPLIES 7
Strat
Moderator
Moderator
Posts: 31,291
Thanks: 3,876
Fixes: 565
Registered: ‎14-04-2007

Re: Home phone move

Mod Note
Post split off to it's own topic to aid visibility.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Home phone move

Despite their scaremongering it should happen automatically as you aren't moving from or to an LLU phone which is the only time things can go wrong
You could ring Plusnet if you want further reassurance but you may have a bit of a wait.
Alternatively wait for it to be picked up here on Monday
eimeki
Dabbler
Posts: 15
Registered: ‎22-01-2013

Re: Home phone move

Many thanks, Jim. I'll maybe wait and see if it happens automatically.
jim:quote
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Home phone move

Hi eimeki,
I've checked your account and everything is progressing as it should Smiley
If you've got any questions give us a shout.
Chris
eimeki
Dabbler
Posts: 15
Registered: ‎22-01-2013

Re: Home phone move

Hi Chris (et al)
Changeover has happened without a hitch. However, in the event of any line problems in the future is the Plusnet help line the way to go?
Cheers
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Home phone move

Hi; you'd contact us directly for any issues Smiley
eimeki
Dabbler
Posts: 15
Registered: ‎22-01-2013

Re: Home phone move

Quote from: Ben
Hi; you'd contact us directly for any issues Smiley

Many thanks, will do. But, to-date all has gone as smoothly as I could have wished for.  Smiley