Home phone help

[#1]

I reported no dial tone and you advised their is a fault on my premises.

Having checked nothing visible I have tried to contact you to arrange

an engineer but the only way seems to be by mobile which is poor here

and my battery ran out holding on.  Why can we not leave a message online, it is so frustrating!

[#2 · Accepted solution]

An update to this - phoned again on mobile and have received excellent

service and appointment booked! Do not know what went wrong yesterday

but am very grateful today!