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Home phone from Plusnet is actually BT?

fourfourdevon
Grafter
Posts: 1,101
Thanks: 2
Registered: ‎10-09-2010

Home phone from Plusnet is actually BT?

So my brand new phone service got activated today, great.
But when I dial 100 I get "Welcome to BT..."  Shocked
So... errr...  Why don't I hear "Welcome to Plusnet..." or some such?
5 REPLIES 5
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Home phone from Plusnet is actually BT?

BT customer services is on 150  if you are a BT customer. If not, you get a message that "you cannot call this number from this line".
I assume 100 goes to BT because BT are providing operator services for Plusnet but not customer services.
fourfourdevon
Grafter
Posts: 1,101
Thanks: 2
Registered: ‎10-09-2010

Re: Home phone from Plusnet is actually BT?

Wink
"You cannot call this number..." cool.  Thanks for pointing me in the right direction.
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Home phone from Plusnet is actually BT?

We provide our service on BT Wholesale's network Smiley
hjstansfield
Not applicable
Posts: 2
Registered: ‎07-10-2010

Re: Home phone from Plusnet is actually BT?

I was under the impression that PlusNet were owned by BT, bought in 2007ish?
🙂
Kelly
Hero
Posts: 5,496
Thanks: 375
Fixes: 9
Registered: ‎04-04-2007

Re: Home phone from Plusnet is actually BT?

yep.
Kelly Dorset
Ex-Broadband Service Manager