cancel
Showing results for 
Search instead for 
Did you mean: 

Home phone features change still stuck cant add 1571

martin2006
Grafter
Posts: 350
Thanks: 2
Registered: ‎25-01-2008

Home phone features change still stuck cant add 1571

hi all,
recently changed to plusnet phone and all was good until trying to add caller display.
i added it and then realised i wanted to add 1571, but it says i need to wait for the caller display order to complete, that was on the 1st of august. i raised a ticket and the last response was on the 4th saying it was a known problem and was being dealt with. a week on, and still nothing
any ideas ?
11 REPLIES 11
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Home phone features change still stuck cant add 1571

Hi there,
Really sorry about this, we are investigating the problem but can't give an update as yet I'm afraid. I'll see if I can get that order marked as complete for you, most likely be tomorrow though I'm afraid. Once that's done we'll get the voicemail added (though this should already be on by default unless you actually removed it during the signup process?).
martin2006
Grafter
Posts: 350
Thanks: 2
Registered: ‎25-01-2008

Re: Home phone features change still stuck cant add 1571

hi Matt
still without 1571, it wasnt added by default, i was in the process of adding it when the problem occured, not a brilliant introduction to plusnet home phone
can my account not be reset, or will that give more problems ie deleting my online plusnet account and re adding it or is that not possible
also is this just a webiste problem as i cant understand why the 1571 feature cannot be added manually
cheers
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Home phone features change still stuck cant add 1571

We should be able to add it manually for you.
If you phone the provisioning team they should be able to place an order for you.
martin2006
Grafter
Posts: 350
Thanks: 2
Registered: ‎25-01-2008

Re: Home phone features change still stuck cant add 1571

ok thanks, are you 'The Jamesh' that left a few years back?Huh
Strat
Moderator
Moderator
Posts: 31,296
Thanks: 3,878
Fixes: 565
Registered: ‎14-04-2007

Re: Home phone features change still stuck cant add 1571

13th November 2009 to be exact.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


martin2006
Grafter
Posts: 350
Thanks: 2
Registered: ‎25-01-2008

Re: Home phone features change still stuck cant add 1571

so hath the legend returned?
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Home phone features change still stuck cant add 1571

I came back on March 15th, 2010 Smiley
martin2006
Grafter
Posts: 350
Thanks: 2
Registered: ‎25-01-2008

Re: Home phone features change still stuck cant add 1571

no way, i cant have had anything to complain about,
i have just been upgraded to adsl2+ which is working sweet and to be honest apart from Bt having a line fault and sending around a monkey with a screwdriver (plusnet actually sorted it for me in the end) my BB never had a murmur for years after my initial setting up which you sorted for me
it was a sad day when you left, if i can say, without blowing smoke up your **** ,you were / are the best person i have ever dealt with for customer service, support and dedication
wasnt you off to write a book ?
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Home phone features change still stuck cant add 1571

I went off to go and manage a community for a software development company, which I found very boring.
Missed Plusnet so came back Smiley
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Home phone features change still stuck cant add 1571

I suspected that there was also an element of management only appreciating how much James actually did to keep customers happy after he'd left.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
martin2006
Grafter
Posts: 350
Thanks: 2
Registered: ‎25-01-2008

Re: Home phone features change still stuck cant add 1571


i'm sure there were many customers who missed you, good to see you back