Home phone control panel not available.

[#1]

My home phone moved over to PN on the 22nd October but I still cannot access the home phone control panel. This is important to me because until this is available I can't reinstate the caller id facility which I used to have with BT.
Can someone have a look at my ongoing ticket nos. 30499031 & 30841594. Nothing useful seems to be happening.  Have also telephoned, but still nothing happens. A pretty poor quality of service. Would not recommend PN phone service to anyone. A pity really because it lets down an excellent broadband service.
Thanks
Tony

[#2]

Hi there,
I can get this sorted for you, but it'll be Monday unfortunately (they won't let me loose on the databases ;)).

[#3]

Hi,
Thanks very much - I hope you can finally sort out the problem.
Looking through the forum posts I see a number of others have suffered from the same problem. Maybe there is a fault in the software or procedure for activating the home phone component.
Regards
Tony

[#4]

Now sorted.
Sorry about the delay.

[#5]

Thank you so much; all seems OK now.
Should have got you involved sooner  !!
Tony

[#6]

The problem was we didn't receive automatic confirmation of the order completing.
The people you spoke to in the CSC did the right thing raising a task to the developers to sort this, it's just I can usually 'persuade' them to do things a bit quicker.

[#7]

Quote from: Mand

it's just I can usually 'persuade' them to do things a bit quicker.

Hi Mand,
Could you do the same for me please, I've had the phone with you for a week but have no access to the control panel also.

Thanks for any help with this.

Regards.

[#8]

Don't worry it's been dealt with through a ticket I raised......... just need to find out why I'm now being charged for evenings and weekends plus anytime plan whilst I'm on just the anytime.

Confused  
dick:quote

[#9]

there are only two current packages  Talk Evening and Weekend, and Talk Anytime which is an extra £5
the pages are so convoluted, it seems only Mand can find out what the packages cost  I am on a legacy Aytime 240 cost £11.25, is that what you are thinking of, is not available to new customers

[#10]

No it seems I'm being billed for both packages rather than the one, I just checked my support ticket and a refund was raised by a member of staff so at least they recognised the problem, I hope i'm refunded for the calls made before 6pm that are supposed to be part of the anytime package as it's showing charges.
dick:quote

[#11]

Hi there,
We currently have a problem where a small number of customers are being incorrectly billed for calls and you're part of that subset unfortunately.
It is a priority problem and should be fixed very soon, along with refunds for any calls which have been incorrectly invoiced.

[#12]

Thanks for your reply on this matter Mand.
You've put my mind at rest.

Regards.