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Home phone control panel access

FIXED
peet
Interested
Posts: 2
Thanks: 1
Registered: ‎31-08-2019

Home phone control panel access

Hi,

 

My Home phone control panel page says:

````````````

Home Phone Control Panel not available

This page is only available to Home Phone customers.

If you've ordered Home Phone, you'll be able to use this page when your line has activated, we'll email you when this happens.

````````````

Which is strange as I do have a home phone, and its working fine since switching to Plusnet a month ago - I just want access the phone options!

This issue was already flagged via chat when I tried to turn off 1571 and found I didn't have access - so you did it manually for me and raised a ticket to sort the control panel. That ticket has subsequently been closed. Yet still no control panel, and yet again I'm having to get in touch. 

 

Please sort this out, and let me know when it's fixed and I can access the home phone control panel Smiley

 

Many thanks! 

Regards

Pete

2 REPLIES 2
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,571
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Home phone control panel access

Fix

Hi @peet, I'm sorry for the issues with your phone tab. I've raised a task to our Billing team to get this sorted for you, I've put the details on the ticket here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
peet
Interested
Posts: 2
Thanks: 1
Registered: ‎31-08-2019

Re: Home phone control panel access

Thanks Lauren!