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Home phone Line

Paul63
Interested
Posts: 2
Registered: ‎07-04-2020

Home phone Line

My phone line has stopped receiving calls.

It rings out but there is clicking on the line.

When you try to ring the number it just cuts off.

Broadband is ok 

Don't have twitter and can't get hold of Customer Services.

Help!

3 REPLIES 3
BrightonRock
Pro
Posts: 469
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: Home phone Line

Welcome to the Forum @Paul63 

Try running through the advice on the Plusnet website https://www.plus.net/help/phone/

If the suggestions for local steps don't offer a solution you will end up running the online troubleshooting at https://www.plus.net/my-account/tools/phone-troubleshooter/ If there is a problem with the line, that should report it to Openreach/Plusnet and create a ticket on your Plusnet account.

Paul63
Interested
Posts: 2
Registered: ‎07-04-2020

Re: Home phone Line

Thanks I have run the line check and it has recorded an external fault. I couldn't find a way to report this myself. Cheers
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Home phone Line

Hello @Paul63,

Thanks for reaching out to us here. 

I'm sorry you've been having trouble with your phone-line, I've checked over the account and can see this has now been resolved via this support ticket

 

Please give us a nudge if you need any assistance,,

Thanks.