Home Phone without Broadband?
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Home Phone without Broadband?
22-10-2008 2:39 PM
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So which is right please? Can I cancel my broadband but retain my Home Phone? Or do I have to quit PlusNet altogether if I want to move my broadband?
thanks ...
Re: Home Phone without Broadband?
22-10-2008 2:54 PM
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Re: Home Phone without Broadband?
22-10-2008 8:30 PM
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We never like to lose a customer in any way and I wondered what has prompted your move of ADSL provider? Is there anything we can do to keep your custom?
I'd certainly love a shot at it
Re: Home Phone without Broadband?
22-10-2008 9:51 PM
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So ... unless PlusNet can drop the charge of my existing broadband package to £2.50 a month (without actually changing the level of service I already have!) as well as allowing me to keep Home Phone without Broadband AND drop my Home Phone package to £9.99 a month, then I doubt very much there's a way to keep me a PlusNet Broadband customer, sorry ...
Re: Home Phone without Broadband?
23-10-2008 10:01 AM
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Re: Home Phone without Broadband?
23-10-2008 10:19 AM
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For the record I left because my connection became extremely unstable when I moved to them but the way they handled matters when I wanted to leave dissuaded me from ever doing business with them again, even if they were giving the broadband away.
Out of all the ISPs I have used, Plusnet are the best in terms of service (from a technical standpoint as well as customer service) and price.
Re: Home Phone without Broadband?
23-10-2008 2:20 PM
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Amen to that. Totally agree. It would take an awful lot to persuade me to leave PlusNet.
Re: Home Phone without Broadband?
23-10-2008 2:42 PM
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That's almost true. When you signed up, you signed up under a fixed term contract of 12 months.
That's the reason why you weren't being allowed to change product - not just because you took a special offer.
Re: Home Phone without Broadband?
23-10-2008 3:13 PM
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I am very, very annoyed ...
Re: Home Phone without Broadband?
23-10-2008 3:37 PM
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Re: Home Phone without Broadband?
23-10-2008 3:41 PM
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Not amused ..
Re: Home Phone without Broadband?
23-10-2008 3:49 PM
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Could it be that the wording of the question was ambiguous? Is it possible that there IS no charge for terminating the contract early and that you just need to pay the balance of the agreed 12 monthly installments?
Re: Home Phone without Broadband?
23-10-2008 3:52 PM
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Re: Home Phone without Broadband?
23-10-2008 3:54 PM
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Re: Home Phone without Broadband?
23-10-2008 3:56 PM
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I'll take my nose out of this in the meantime. I hope it can be worked out and that hheath finds a way to stay with Plusnet.
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