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Home Phone switched today - Caller ID not working

jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Home Phone switched today - Caller ID not working

My Home Phone switched today from Sky but Caller ID is not working although this was ordered. Could someone check it out please?
I'm assuming all has switched over correctly as I received an email to say it was all up and running. Broadband is also working now with the PlusNet router although strangely my Sky router was still working and I could still use it for internet.
Is there a specific phone number that you can phone like 150 on BT? There was a similar number for Sky that always answered with the Sky lady so you knew for sure.
9 REPLIES 9
picbits
Community Veteran
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: Home Phone switched today - Caller ID not working

Hopefully one of the digital care team will pick this up.
Occasionally the system gets its knickers in a twist and needs a kick !
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Home Phone switched today - Caller ID not working

Hi,
I've placed the order for you now just to be sure.
Hopefully this will be on later tonight or the early hours of the morning. Please let us know how you get on.
We don't have a 150 service I'm afraid, but you can ring us free on 0800 432 0200.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: Home Phone switched today - Caller ID not working

Hi Tony,
Will let you know - thanks.
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: Home Phone switched today - Caller ID not working

Hi Tony,
Called ID working now. Thanks for your help.
winston12
Newbie
Posts: 1
Registered: ‎11-11-2014

Re: Home Phone switched today - Caller ID not working

Same for me, from BT to Plusnet today and I made it clear on the phone calls when I arranged the change that I wanted all the same services including Caller Display.  So why is it not working?
picbits
Community Veteran
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: Home Phone switched today - Caller ID not working

As above - sometimes it needs a tweak as it doesn't always carry over from the previous provider.
I had exactly the same when I first signed up.
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: Home Phone switched today - Caller ID not working

Quote from: winston12
Same for me, from BT to Plusnet today and I made it clear on the phone calls when I arranged the change that I wanted all the same services including Caller Display.  So why is it not working?

Hopefully someone will pick this up for you too and get it sorted.
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Home Phone switched today - Caller ID not working

Hi winston12,
Looking at your account there are no call features requested at the moment so these may have been missed during signup, you can choose the ones you want at https://portal.plus.net/plustalk/index.php?page=wlr_add_call_features
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
71delboy
Newbie
Posts: 7
Registered: ‎07-11-2014

Re: Home Phone switched today - Caller ID not working


I am adding my reply here as my gripe is the same ... ie Anytime 300 phone package installed and working since 11/11/14 but no sign of Caller ID.  Support believes it to be active but cannot resolve my problem.
If it needs a swift kick to activate it could someone oblige?Huh
Thanks