Home Phone features change
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Home Phone features change
25-07-2012 9:38 AM
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Yesterday I went on to the features tab on Home Phone control panel and I:
- Deactivated Standard Voicemail
- Activated Voicemail Extra
- Activated Call Waiting
- Activated Ring Back
Soon after I received an e-mail advising that a cease of Voicemail had been ordered. No mention of the services I have added at all. This morning, I notice that Standard Voicemail has indeed been ceased but no sign of Voicemail extra or the others being added.
As the e-mail only mentioned ceasing the Voicemail im concerned that the order has not gone though correctly.
Also I notice my recent calls list hasn't been updated since 21/7, though I notice a similar thing in another post. Is there a problem downloading the calls at the moment?
Please advise,
Regards,
Wayne Morrell
Re: Home Phone features change
25-07-2012 10:08 AM
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Just looked and it seems from checking your account that all the other things you selected are on there and active now? Please let us know if they're not working and we'll get it sorted for you.
Re: Home Phone features change
25-07-2012 10:21 AM
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Just checked again. Dialled 1571 to check Voicemail Extra and it reports that "This line does not have a call answering service."
*#43# for Call Waiting reports "Sorry the service requested is not avalible - please hang up."
Cannot check Ring Back unless I come accross an engaged tone.
Regards,
Wayne
dick:quote
Re: Home Phone features change
26-07-2012 9:41 AM
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Spoke to someone in the call centre last night and apparantly the order had not gone though correctly, so they arranged for the order to be done manually and it was completed last night so all is well.
Regards,
Wayne Morrell
Re: Home Phone features change
26-07-2012 10:23 AM
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Re: Home Phone features change
07-08-2012 3:57 PM
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Just logged onto my call feaures and it says "You currently have an order in progress to add call features
Your call feature(s) will be added to your account on the next working day.
Please note: If you've requested to add any call features, you cannot add or remove any further features until this is complete. "
Any chance this can be sorted out ?
Thanks,
Regards,
Wayne
Re: Home Phone features change
08-08-2012 2:12 PM
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I'm looking into this and will hopefully have this sorted today for you.
Chris
Re: Home Phone features change
09-08-2012 11:35 AM
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Thanks for looking into this. I received an e-mail yesterday to say the order is now complete but unfortuantly when I logged onto my account this morning I got the same message.
Regards,
Wayne
Re: Home Phone features change
09-08-2012 11:37 AM
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Re: Home Phone features change
09-08-2012 12:00 PM
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Re: Home Phone features change
18-08-2012 10:30 AM
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have you managed to get this sorted as i have the same problem 18 days old now
Re: Home Phone features change
28-08-2012 11:15 AM
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Re: Home Phone features change
28-08-2012 5:06 PM
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Re: Home Phone features change
29-08-2012 7:37 PM
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Re: Home Phone features change
05-09-2012 9:19 AM
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With regards to this problem cam someone please have a look at ticket #59474706
Basically I have been informed that I cannot have call divert added until this problem with stuck orders is sorted but no one knows when?
Is this correct ? can it not be done manually ?
Thanks
Wayne
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