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Home Phone credit limit reached

mehdi
Newbie
Posts: 3
Registered: ‎11-11-2009

Home Phone credit limit reached

This is becoming  a right nuisance, we keep getting limits reached, I have a direct debit set up why am I not invoiced fully and then asked to top up. If this continues, we should all change the supplier and launch a joint law suit against the company .
Get Your Acts Together and Sort It Out Now.   Angry
dick:red All Capitals removed as per Forum Rules
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re:Home Phone credit limit reached

Hi mehdi,
I'm really sorry about this. The problem is with the development team and is currently being worked on and as soon as we have any updates at all it'll be posted on here and on the service status pages.
Gel
Seasoned Pro
Posts: 1,622
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Home Phone credit limit reached

Currently considering switch from BT, but credit limit would dissuade me; did any progress get made on this?Huh
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Home Phone credit limit reached

Hi there,
All of our products have a credit limit and that's unlikely to change, though this can be increased manually if necessary.
Gel
Seasoned Pro
Posts: 1,622
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Home Phone credit limit reached

Thanks Mand; unfortunately it seems you don't offer equivalent to BT's CALL SIGN, which is the killer for me, as I need my fax to have a distintive ring tone to pick up any fax calls.
Sure the backroom boys could sort this if inclined!
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Home Phone credit limit reached

It comes up from time to time, but we've never really had too much demand for it. We can look at it again next time we refresh the Talk products though.