Home Phone cancellation...

[#1]

My account is scheduled to be cancelled on the 10th Jan....so why have i been billed for a full month for my homephone?

1  Home Phone Anytime+ charge for the period 29/12/2007 to 28/01/2008  £12.77  £2.23  £15.00 
1  Call features option 1 charge for the period 29/12/2007 to 28/01/2008  £1.70  £0.30  £2.00 

[#2]

Hi Jules,
I'm sorry about this and equally sorry that there's nothing I can do about it until the direct debit payment has completed.  Once it has I'll refund you accordingly in a pro rated fashion.
Can you give me a poke about it next week and I'll make sure it gets done along with an investigation into whether this is a one off issue or a wider problem.
Many thanks.

[#3]

ok thanks James, will give you a *poke* as requested..lol
also how come it's showing as FULLY PAID in account summary?
re invoice# 10394861