Home Phone and PN rip off calls
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Home Phone and PN rip off calls
13-06-2013 10:59 PM
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they have there chance they say i cant have incoming calls only and if i get bloody numbers i havent rang then how the hell yous can say its right when i dont even know the gawd damn bloody numbers if this is the case i will just not pay sick of companies taking the [Censored]
Re: Home Phone and PN rip off calls
14-06-2013 9:26 AM
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Our call charging mechanism has been extensively reviewed and proven to be accurate; the only possibility for charging you for a call you didn't make is if the telephone number stored on your account is wrong. If this is correct then the error happened outside our control. After reviewing numerous similar queries, the vast majority are cleared up after a family member or visitor is found to have made the calls. I've successfully claimed back call charges for customers where a line was in fault and an engineer proved the line to not be working at the customers premises (typically a crossed line). In an extreme minority of cases, physical line interference is suspected - these matters can be reported directly to Openreach by the End User.
The accuracy of our telephone call rating platform is largely my responsibility and if it's doing what you say, it would be investigated as a P1 issue.
Re: Home Phone and PN rip off calls
14-06-2013 11:10 AM
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Re: Home Phone and PN rip off calls
14-06-2013 11:22 AM
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The calling patterns don't look like deliberate physical interference and there's no reason for me to think that these calls shouldn't have been applied to your account. As such, you're probably best off talking to the people who may have been in the house at the time of the calls to see if they recognise the number. However, I'm more than happy to refund the amount in question as a gesture of goodwill
Thanks
Re: Home Phone and PN rip off calls
14-06-2013 12:00 PM
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It hasn't been unknown for unscrupulous individuals to tap into the lines with the equivalent of cordless phones and use customers lines without their knowledge. I have no knowledge of this happening on Plusnets systems but back in the days of Virgin Media and before then, Commtel/NTL it was shockingly easy to pop the lid off the grey box and tap into the incoming pair.
Re: Home Phone and PN rip off calls
14-06-2013 12:42 PM
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I've seen a handful of case with calling patterns indicative of this sort of activity before, usually the 'tampering' is believed to occur in the cabinet.
Re: Home Phone and PN rip off calls
14-06-2013 3:37 PM
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Re: Home Phone and PN rip off calls
14-06-2013 3:38 PM
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Re: Home Phone and PN rip off calls
14-06-2013 3:53 PM
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All calls
Premium calls
Premium & international calls
However, this is only done in exceptional cases (typically via the Community Forums) as we incur charges and it's a laborious process.
Re: Home Phone and PN rip off calls
14-06-2013 4:48 PM
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Re: Home Phone and PN rip off calls
14-06-2013 4:49 PM
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Re: Home Phone and PN rip off calls
14-06-2013 5:01 PM
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Re: Home Phone and PN rip off calls
14-06-2013 5:05 PM
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If i had me own way id get rid of the home phone altogether because for what i need it for but you got to have it for broadband .
no i havent seen the person who normally calls here aka me brother as if i find out its him then they will be trouble because im sick of the hassel from him already without reguarding this .
Re: Home Phone and PN rip off calls
14-06-2013 5:07 PM
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Could save any potential nasty surprises in the future.
Re: Home Phone and PN rip off calls
14-06-2013 5:09 PM
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