Home Phone - Your service is ready to use

[#1]

I received an email from plusnet with the above Subject.
it had the following message on 08/09/2014:
Dear Mr S******,
Your Plusnet Home Phone service is ready to use.
Your telephone number is 014********.
About your first bill
About your second bill
Because your broadband and phone were activated at different times, we'll give you a discount off your second month's bill.
We'll refund you for the period between your broadband and phone going live. Your second month's invoice will show you details of the refund.
Find out more about Home Phone
Here are some of our support pages on Home Phone you might find useful:
Find out more about the service

Home Phone FAQ
Find out more about your Home Phone bill and how credit limits work

Billing and call charges guide
Find out about the different call features we offer and how to use them

Call features guide
See how to troubleshoot problems with your Home Phone service and how to report a line fault

Home Phone troubleshooting guide
Use the Help Assistant if you have questions
Prefer not to call? Use the Help Assistant to ask your question. To save you time if the answers on our website, it'll show you where to look or use it to raise a ticket straight to our support team, who'll be in touch when they've answered your query.

http://help.plus.net/
Take control with the Home Phone Control Panel
You can view and control all aspects of your service using the control panel in My Account.
Check your next billing date, your credit limit and a general summary of your Home Phone service.
The control panel also includes your itemised bills, you can also download a copy for use in a spreadsheet.

Home Phone Control Panel
Need to add more credit?

Top Up online
You can view, add and remove call features:

Call features
Kind regards,
Plusnet Customer Support
http://www.plus.net/
Email ref: E0717
When I tried to access the 'Call features' I got the following message:
Phone Calls
Home Phone
Your Home Phone order is currently being processed. We will keep you updated by email and tell you once your service is ready to use.
I want to activate 'Caller ID' as I've lost it from 08/09/2014 after changing from BT to Plusnet  Home Phone to add to my Broadband Product - Unlimited Fibre Extra.
Does anyone have advice on when my Home Phone will be activated for me to access the Control Panel please?

[#2]

Hi Johness,
That should be fixed for you now. I have also placed an order to get your Caller ID activated.
It should be up by tomorrow.
Thanks,
Matty

[#3]

Hi Matty,
Thanks for your prompt reply & sorting the order for me 
Johness

[#4]

Hi,
Can you check my.account details please.
Caller Display was activated & confirmed by email on 10/09/2014 & all working OK from then.thankfully.
When I check  in Call Features it still shows Caller Display [ Awaiting activation ]
Thanks
Johness

[#5]

Hi Johness,
How strange - Caller Display is activated on your line and on the account but for some reason it's showing "awaiting activation" in the phone component. I've raised this on Ticket: 91650749 to be investigated and resolved. Sorry for any confusion caused.

[#6]

Hi Linn K,
Thanks for your reply. Yes it is strange! No problem, I just thought it was a bit odd 
Thanks
Johness

[#7]

Hi Linn K,
Still no change to my account regarding my question.
When I check  in Call Features it still shows Caller Display [ Awaiting activation ]
And no reply to your Ticket: 91650749 either.
Can you sort this out please.
Thanks
Johness

[#8]

Hi,
Still no change to my account regarding my question.
When I check  in Call Features it still shows Caller Display [ Awaiting activation ]
And no reply to your Ticket: 91650749 either.
Can you sort this out please.
Thanks
Johness

[#9]

Thank you for your time today, Johness.
As discussed, I have put some emphasis on our dev team to press for a fix so it no longer reflects that your caller display is "Awaiting activation".
Sorry for the delay in getting back to you.
Matty

[#10]

Hi Matty,
Thanks for the call and explaining, hopefully all will be in order soon. 
Johness

[#11]

Hi
My Caller Display is still showing "Awaiting Activation". Is there any chance of getting this corrected soon please?
Johness

[#12]

We have raised this to our team who fixes these under Task 426353.
They will correct this as soon as they can. Sorry about the wait

[#13]

Hi Linn K,
Caller Display has been corrected and everything as it should be.
Thanks for your help. 
Johness

[#14]

Thanks for letting us know Johness   I'm delighted to hear that it's working for you. 
Warm regards
Sharon