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Home Phone Query/Mobile Add On

slau
Not applicable
Posts: 2
Registered: ‎14-06-2013

Home Phone Query/Mobile Add On

Hi,
I have just renewed my contract for phone and broadband with Plusnet. I asked for the mobile add on to be added when I renewed. This was not added when my new contract started earlier this month and when I phoned to ask I was told that this offer was not available on my current phone plan and I would have to cancel it and go onto the regular phone rental to have it added. I have the old LRS with evening and weekend calls.
I have a few tickets open about this and I'm a bit confused about the situation and just want confirmation if this is true and the best way to add mobiles.
Many thanks
Stephen
1 REPLY 1
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Home Phone Query/Mobile Add On

Thanks for making us aware. I am processing it for you, and I hope to have you on the correct product sooner rather than later.
You may get some random Emails from us about changes to the account, you can ignore these.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team