cancel
Showing results for 
Search instead for 
Did you mean: 

Home Phone Price Increases September 2015

Richchad
Rising Star
Posts: 468
Thanks: 18
Registered: ‎30-07-2007

Home Phone Price Increases September 2015

I have just received an email from PN informing me of price increases for Home Phone & Line Rental Saver.
Last August I paid £131.88 (10.99 per month) for LRS as from 2 September 2015 this will increase to £185.88 (15.99 per month)
This is almost a 50% increase, how can this be? Huh
Also the Anytime calls which is in my package is increasing from £5 per month to £6, again a 20% increase!  Angry
As my line rental saver is due for renewal on 8/8/15 before the price increase can I renew at the same price I paid last August?
I also have Caller Display at 99p, I can't see any reference to this, so assume it hasn't changed?
These large increases have now made me consider other ISPs, will have to do a bit of research I guess.
13 REPLIES 13
Surfer
Grafter
Posts: 281
Thanks: 5
Registered: ‎11-06-2008

Re: Home Phone Price Increases September 2015

I think a lot of customers will be shopping around looking for cheaper line rental.  I know that I will be one of them however we are locked into the lower rate as we paid up front for a year recently.  Seems BT have decided that they now have to squeeze Plusnet customers to increase their profits for shareholders as it is quite a jump in line rental.  Considering that our speed is below 5mb I think it is unfair to penalise us and it is highly unlikely we will ever see any improvement in this speed.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Home Phone Price Increases September 2015

discussed at length here http://community.plus.net/forum/index.php/topic,140995.0.html and here http://community.plus.net/forum/index.php/topic,141030.0.html
To answer the specific question as long as you renew the LRS before Sept 2nd you will have the lower pre increase price
Richchad
Rising Star
Posts: 468
Thanks: 18
Registered: ‎30-07-2007

Re: Home Phone Price Increases September 2015

Thanks Oldjim, I obviously didn't search the forum thoroughly enough.... Wink
Do you know if I will get a reminder regarding my Line Rental Saver expiry in August?
Surfer
Grafter
Posts: 281
Thanks: 5
Registered: ‎11-06-2008

Re: Home Phone Price Increases September 2015

Plusnet notify you about 3 months before the renewal date and not again obviously hoping you will forget like what happened with us this year.  A second reminder about a month before renewal would be nice.
dick:quote
Richchad
Rising Star
Posts: 468
Thanks: 18
Registered: ‎30-07-2007

Re: Home Phone Price Increases September 2015

Quote from: Surfer
Plusnet notify you about 3 months before the renewal date and not again obviously hoping you will forget like what happened with us this year.  A second reminder about a month before renewal would be nice.

Mine is up for renewal next month, not had any reminders....looks like I might need to contact them...
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Home Phone Price Increases September 2015

Richchad
Rising Star
Posts: 468
Thanks: 18
Registered: ‎30-07-2007

Re: Home Phone Price Increases September 2015

Thanks again Oldjim,
However it states...
Good news, you are now able to renew Line Rental Saver.
Your current subscription expires on 18-09-2015.
Line Rental Saver is the cheapest way to pay for your home phone line rental.
Pay for 12 months line rental up front for £155.88, equivalent to £12.99 a month, compared to our usual line rental price of £15.95 a month.
I thought the LRS was increasing after 02-09-2015, then price shown is wrong?
It would appear my LRS started on my next billing date even though I paid it on 8th August 2014.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Home Phone Price Increases September 2015

it starts when the old one expires but you can renew up to 3 months in advance £155.88 is the old price and that is what you will renew at providing you renew before the 2nd of September
Richchad
Rising Star
Posts: 468
Thanks: 18
Registered: ‎30-07-2007

Re: Home Phone Price Increases September 2015

Thanks again oldjim, I hope you don't move away from PN as I will have no one to answer my question so quickly and informative.    Smiley
I think it will be worth renewing my LRS for another year if I can get it at the old price, and then see how things are in 12 months.
ITWorks
Superuser
Superuser
Posts: 2,050
Thanks: 717
Fixes: 8
Registered: ‎05-11-2008

Re: Home Phone Price Increases September 2015

When customers leave PN,  they are still able to post in the forum.  Smiley
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Home Phone Price Increases September 2015

If they want to  Roll_eyes
dvorak
Moderator
Moderator
Posts: 28,505
Thanks: 6,298
Fixes: 1,459
Registered: ‎11-01-2008

Re: Home Phone Price Increases September 2015

Quote from: I
When customers leave PN,  they are still able to post in the forum.  Smiley

which is discretionary Wink
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 28,505
Thanks: 6,298
Fixes: 1,459
Registered: ‎11-01-2008

Re: Home Phone Price Increases September 2015

mod:note
locked in favour of existing topic as a merge will just read badly Grin
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'