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Home Phone Opt 2

johnmglen
Grafter
Posts: 273
Thanks: 5
Registered: ‎09-08-2007

Home Phone Opt 2

Recently went to BBYW Opt 2 and am now considering adding Home Phone opt 2.
I have looked but can't seem to find the answers to the following:
Do I need to cancel or contact BT? 
When would my last Direct Debit payment go out to BT and would they then refund me the surplus in my account (there is always a surplus)! 
Will I have an interruption to my land line service or Broadband?
How long does it take?
Will your prices always stay competitive or will they creep up?
Cheers
12 REPLIES 12
Not applicable

Re: Home Phone Opt 2

I have had Homephone Anytime since December of last year. All you have to do is add it on to your account on the portal.  I was connected within about two weeks and Force 9 informed BT.  I did contact BT after the changeover because they owed me money from overpayments.  PN will send you an e-mail when they have taken responsibility for the line.
There was no interruption to BB or telephone.
johnmglen
Grafter
Posts: 273
Thanks: 5
Registered: ‎09-08-2007

Re: Home Phone Opt 2

Thanks Poppy, that sounds great - I may well just go do it now. 
LiamM
Grafter
Posts: 5,636
Registered: ‎12-08-2007

Re: Home Phone Opt 2

A couple of weeks after I switched, BT actually sent me a letter and credited me.
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Home Phone Opt 2

Liam,
So how did you get your money back - I don't use direct debit
Not applicable

Re: Home Phone Opt 2

I used to have a paperless n Internet account with BT and paid by DD so I just e-mailed them and they sorted it out fairly quickly. 
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Home Phone Opt 2

Hi there,
Glad to hear you're thinking about joining us for Home Phone too. Smiley
Quote from: johnmglen
Do I need to cancel or contact BT?

BT will recieve a report, which will feature your line, so they should cancel your account as a result.
Quote from: johnmglen
When would my last Direct Debit payment go out to BT and would they then refund me the surplus in my account (there is always a surplus)! 

They should apply a refund automatically but I'd recommend giving them a quick call once the transfer is complete.
Quote from: johnmglen
Will I have an interruption to my land line service or Broadband?

Nope. Smiley
Quote from: johnmglen
How long does it take?

10 - 14 days, but once the order is accepted we'll email you with the transfer date.
Quote from: johnmglen
Will your prices always stay competitive or will they creep up?

We're always working to keep our products competitive, and the upcoming changes to Anytime+ (removal of the 1000 minutes Fair Usage Policy) back that up IMO.
There'll be more to follow over the next few months. Wink
johnmglen
Grafter
Posts: 273
Thanks: 5
Registered: ‎09-08-2007

Re: Home Phone Opt 2

Thanks Mand, the deed is now done!!  Just waiting for activation now.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Home Phone Opt 2

Glad to hear it.
Give me a shout if you have any further questions. Smiley
gsol75
Dabbler
Posts: 10
Registered: ‎30-07-2007

Re: Home Phone Opt 2

I'm on Broadband Plus.
If I add Anytime Home Phone, do I have to switch to Broadband Your Way or can I stay on Broadband Plus?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Home Phone Opt 2

Nope, you're absolutely fine using Home Phone with Broadband Plus.
gsol75
Dabbler
Posts: 10
Registered: ‎30-07-2007

Re: Home Phone Opt 2

Thanks for your quick reply.
Also, does the 300 international minutes include mobiles (as we often call to mobiles in Portugal) ?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Home Phone Opt 2

Hi,
I'm afraid that this is only applicable for landlines in the top 20 international destinations.