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Home Phone DEAD!

dezign1
Newbie
Posts: 1
Registered: ‎03-03-2012

Home Phone DEAD!

My home phone from plusnet hasn`t been working since the 1st March. i have tried a new phone and it still didn`t work i have also plugged directly into the socket (not via the filter) and still no dial tone.
i raised a question last night but have not had a reply yet.
My Broadband is working fine.
can anyone from plusnet help?
Alison
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Home Phone DEAD!

Hi Alison,
Have you plugged in your telephone into the <a href="http://www.plus.net/support/broadband/master-socket-guide.shtml"> Test Socket</a>?
I would strongly advise for you to try this to see if it makes any difference at all. I hope this helps somewhat Smiley
Chris Pettitt
Cloud Environments Engineer
Moderator
Moderator
Posts: 19,005
Thanks: 2,074
Fixes: 301
Registered: ‎11-01-2008

Re: Home Phone DEAD!

Quote from: dezign1
My home phone from plusnet hasn`t been working since the 1st March. i have tried a new phone and it still didn`t work i have also plugged directly into the socket (not via the filter) and still no dial tone.

looks like she already has Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Home Phone DEAD!

'Directly into the socket (not via the filter)' is not quite the same as the test socket though I've never heard this requested for a phone fault (but it can't hurt to eliminate the faceplate and any internal wiring).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Moderator
Moderator
Posts: 19,005
Thanks: 2,074
Fixes: 301
Registered: ‎11-01-2008

Re: Home Phone DEAD!

my eyes playing tricks on me Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Home Phone DEAD!

It's a check that I personally always ask our customers to do, just to ensure it isn't an issue with the Internal Wiring  Smiley
As well as trying an alternative, working, corded handset.
Chris Pettitt
Cloud Environments Engineer