cancel
Showing results for 
Search instead for 
Did you mean: 

Home Phone Credit eMail

deekayw
Grafter
Posts: 29
Thanks: 15
Registered: ‎26-04-2010

Home Phone Credit eMail

Morning,

I have a high number of referrals and since the new billing system has gone live my residential referrals have started to receive a Home Phone Credit email advising them to TOP the credit up, even though they haven't used much of their credit & it's worrying some of the older folk

This is the relevant bit in the email - is this going to be the new 'norm'?

Thanks all

 

We thought you should know that you are £67.89 away from reaching your Home Phone credit limit.

 

Call credit details

 

 

Credit limit: £75.00

 

Credit used: £7.11

 

Credit remaining: £67.89

 

 

What you should do

 

We suggest that you top-up your Home Phone call credit.

1 REPLY 1
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Home Phone Credit eMail

Hi @deekayw,

 

It looks like this was sent in error and shouldn't happen again but please let us know if it does.

 

Please accept our sincerest apologies for any concern we may have caused.

 

Thank you.