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Home Phone Credit eMail

Posts: 30
Thanks: 15
Registered: ‎26-04-2010

Home Phone Credit eMail


I have a high number of referrals and since the new billing system has gone live my residential referrals have started to receive a Home Phone Credit email advising them to TOP the credit up, even though they haven't used much of their credit & it's worrying some of the older folk

This is the relevant bit in the email - is this going to be the new 'norm'?

Thanks all


We thought you should know that you are £67.89 away from reaching your Home Phone credit limit.


Call credit details



Credit limit: £75.00


Credit used: £7.11


Credit remaining: £67.89



What you should do


We suggest that you top-up your Home Phone call credit.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Home Phone Credit eMail

Hi @deekayw,


It looks like this was sent in error and shouldn't happen again but please let us know if it does.


Please accept our sincerest apologies for any concern we may have caused.


Thank you.