Home Phone Credit Limit Reached?
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Home Phone Credit Limit Reached?
05-06-2016 7:12 AM
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I have received an email saying I have used up my home phone credit limit, I don't have a phone plugged in to my socket, I only use my account for the internet. Can anyone tell me why this is happening, I am very confused?
Re: Home Phone Credit Limit Reached?
05-06-2016 8:59 AM
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I should log on to your "My Account" and see if there's any details of calls made.
https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date=
Re: Home Phone Credit Limit Reached?
05-06-2016 10:52 AM
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Yeah, I've done that and there is a long list of calls to numbers I don't recognise
Re: Home Phone Credit Limit Reached?
05-06-2016 11:14 AM
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@DAHindle wrote:
... I don't have a phone plugged in to my socket, I only use my account for the internet. ...
Something to try whilst waiting for a response from PN would be to connect a phone to your line, then either dial '17070' and listen to the recited number to see if it corresponds with your actual phone number, or dial your number using another phone to see if it rings as expected.
There have been many cases of lines being swapped by incompetent engineers attempting repairs on other lines, and it's possible this may have happened to you.
Re: Home Phone Credit Limit Reached?
06-06-2016 9:36 AM
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