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Home Phone Control Panel not updating

FIXED
Andrew293
Interested
Posts: 1
Registered: ‎25-11-2016

Home Phone Control Panel not updating

My Home Phone Control Panel is showing voicemail is awaiting activation and it's been stuck like this for months. It's annoying because I can't manage other features. Any idea how I can get it fixed?
2 REPLIES 2
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Home Phone Control Panel not updating

Welcome to the community forums @Andrew293

 

Apologies for any inconvenience this has been causing. I'll get it flagged up with the appropriate people to make sure the account is put in the correct state and the stuck call feature removed from the control panel.

 

This usually takes around 1 working day, but I'll also raise a ticket on your account and let you know once I've had confirmation it's been resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Home Phone Control Panel not updating

Fix

Just a follow up to my previous response, I'm happy to advise the stuck call feature should no longer be showing on your account.

 

Thanks for your patience, I hope this fixes the problem you were having with the home phone control panel Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional