Hissy Phone Line
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Hissy Phone Line
27-11-2020 2:08 PM
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Re: Hissy Phone Line
27-11-2020 4:02 PM
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Run through the link in this page to the phone troubleshooter then run through that. Hopefully this will automatically raise a fault ticket on your account. https://www.plus.net/help/phone/phone-line-troubleshooting/
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Hissy Phone Line
27-11-2020 5:19 PM
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Re: Hissy Phone Line
27-11-2020 7:01 PM - edited 27-11-2020 7:02 PM
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Re: Hissy Phone Line
27-11-2020 8:05 PM
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Re: Hissy Phone Line
28-11-2020 11:56 AM
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Re: Hissy Phone Line
28-11-2020 11:59 AM
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Bandwidth usage reset is nothing to do with the problem that you are experiencing.
It is an internal admin statement that appears each month at the time of your bill production.
Re: Hissy Phone Line
28-11-2020 10:09 PM
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Re: Hissy Phone Line
29-11-2020 12:56 PM
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Thanks for your post @caroltay
I'm sorry for the noise on your phone line. I've tested your line today and the tests aren't showing the cause for the issues. Can you respond to the ticket with when you'd be available for an engineer to visit so we can investigate further?
Re: Hissy Phone Line
29-11-2020 4:28 PM
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Re: Hissy Phone Line
29-11-2020 4:37 PM
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Thanks for getting back to me @caroltay
Sorry for the confusion, I meant to say that line tests aren't showing any issues. When testing a phone line, the test results are generally very concise, either a fault's detected or we get "No fault was found after automated testing"
If you've done all the checks such as plugging your phone into the master socket and trying a different phone, the next step to investigate further would be to arrange an engineer visit.
I've booked the engineer and I've added a reply to the ticket 208836043 with details of the appointment.
We'll follow things up with you as soon as we can afterwards
Re: Hissy Phone Line
29-11-2020 4:50 PM
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Re: Hissy Phone Line
29-11-2020 4:53 PM
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Thanks for getting back to me @caroltay
No problem, fingers crossed the engineer can get to the bottom of the issue for you
Re: Hissy Phone Line
01-12-2020 11:57 AM
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Re: Hissy Phone Line
01-12-2020 12:24 PM
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HI @caroltay, I have picked up the ticket for you and have provided an update on there for you. I'm really pleased the issue has now been resolved please just get back to us should you have any further queries.
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