Higher than expected charge for calling 0844 462 26 26
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Higher than expected charge for calling 0844 462 26 26
18-07-2013 2:07 AM
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I've been always charged 2p per minute as advertised on the number provider website: http://www.budgetcom.co.uk/index2.php?letter=B&t=letter
Then I switched to Plusnet and called the customer support to verify if they charge the same for 0844 numbers with published rates - the guy on the phone confirmed.
But after I called it I was charged £1.07 for 00:31:00 call duration, which equals to 3p a minute + 13.87p connection charge.
Why higher than advertised by the number provider and why different than BT?
Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 8:18 AM
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In the case of your number (call band g2 according to BT) the call cost is 3p/min any time of the day. Call setup is 13.1p or 13.87p depending on when you became a customer.
Clearly PlusNet (as any provider) are free to set whatever price they like and they don't have to charge the same as BT, unfortunately in this case!
Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 8:34 AM
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Quote from: cyper called the customer support to verify if they charge the same for 0844 numbers with published rates - the guy on the phone confirmed.
I wonder if the call was recorded by Plusnet?
Plusnet charges are based on BT Wholesale rates, BT Retail charges are not, this leads to a few discrepencies such as 118118 charges.
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Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 10:51 AM
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Quote from: pwatson (call band g2 according to BT)
I make it 'g9' (see http://www.bt.com/pricing/current/Call_Charges_boo/1632_d0e5.htm#1632-d0e5 '0844 46')
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 11:48 AM
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Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 12:18 PM
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Quote from: w23
Quote from: pwatson (call band g2 according to BT)
I make it 'g9' (see http://www.bt.com/pricing/current/Call_Charges_boo/1632_d0e5.htm#1632-d0e5 '0844 46')
Typo - Apologies...
Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 12:44 PM
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Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 1:13 PM
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Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 1:14 PM
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In fairness to Plusnet, their charge is dictated (in this case) by BT Wholesale and if they charged 2ppm it looks like they'd be losing money on the call (and some other providers charge more for the same call - the first one I checked was TT who charge 3.29ppm +13.87p set-up).
I don't know if 'Network extras may apply' on Budgetcom's website is intended to cover this.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 2:51 PM
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Quote from: w23
In fairness to Plusnet, their charge is dictated (in this case) by BT Wholesale
Does that mean the Plusnet tariffs are identical to BT Wholesale?
Are the BT Wholesale tariffs public? Where can I see them?
Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 3:22 PM
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Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 3:36 PM
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Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 3:44 PM
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The profit on the setup fee is extortionate however! BTW 6p cf Plusnet 13.87p !!!
In fact, for a g9 call the BTW price list is ambiguous but I read it that no call set up fee is charged...
Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 3:53 PM
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Quote from: spraxyt BT Wholesale sell their service to Plusnet ( as "our suppliers") so Plusnet will add overheads and profit for the charges shown in their own price list. The BT Wholesale price list is here (xlsx file).
This file shows g9 as 2.5p without VAT, which is 3p.
So now even the Budgetcom website is wrong and if I make that call from BT I will be charged 3p or BT is making a loss (sort of)?
Re: Higher than expected charge for calling 0844 462 26 26
18-07-2013 4:05 PM
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