Help on keeping landline telephone number
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Help on keeping landline telephone number
13-11-2018 9:51 AM
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Hello everybody,
I have just joined plusnet for broadband and telephone and been told that I will be given a new telephone number. This is something I want to avoid at all costs, since I don't want to change my telephone number again. I have done some research online and in these forums and it seems my case is nothing out of the ordinary and should be able to be fixed. I will provide a bit of background below:
- I moved to my current home over 3 years ago and I was given a new telephone number by Talk Talk then and there
- I moved to Sky afterwards (over a year ago) and ported my number to them
I cannot wait to leave behind Sky, but keeping my existing number is something a deal breaker. Ofcom are clear in that if you are not moving house, you should be able to keep your current number (see here)
I have seen people with a similar problem been solved (I am posting some links below for reference), so could you please let me a hand with this? Many thanks in advance
Please help. Need to keep my number:
https://community.plus.net/t5/Home-Phone/Please-help-Need-to-keep-my-number/m-p/1585269
Please help, I need to keep my phone number
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Re: Help on keeping landline telephone number
13-11-2018 11:13 AM
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Welcome to our community forums @jrodrigo.
Unfortunately when trying to place your order, the request/check against a number import is being rejected stating "number cannot be imported"
This could be down to something as simple as a typo on the telephone number provided on the account or may be something more complex that we'd need to raise with our suppliers or possibly something the current provider may need to address.
I've escalated Ticket: 184504519 on your account to myself to keep an eye on and look in to this further. If you could respond to the ticket with the requested information I'll get that picked up as soon as I can for you.
I hope this helps.
Re: Help on keeping landline telephone number
13-11-2018 11:58 AM
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Many thanks @HarryB,
I have replied to your ticket, confirming the address and telephone number (everything was correct).
Thanks for keeping an eye and let me know of any developments
Jose
Re: Help on keeping landline telephone number
13-11-2018 3:53 PM
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Re: Help on keeping landline telephone number
19-12-2018 5:24 PM
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Re: Help on keeping landline telephone number
19-12-2018 6:10 PM
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Hi @jrodrigo
Thanks for getting in touch,
I'm pleased to hear that your broadband has switched across successfully. I've tested your phone line and there are no external factors which would prevent you from receiving calls at this point in time.
Could you plug a corded handset into the test socket of your master socket (as shown here) and let me know if calls into your line can be received?
Best wishes
Dave
Re: Help on keeping landline telephone number
28-12-2018 10:05 AM
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Apologies for the late reply. I tested Thurs at still does not work. In fact, it is very strange since I can make calls with the landline but whenever someone calls they get a notification of "invalid number". Hence, I haven't been able to receive any phone call since I changed to Plusnet
Re: Help on keeping landline telephone number
28-12-2018 11:38 AM
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Hi there.
I can see we've booked an engineer visit to investigate this further.
For these type of issues, it's normally related to how the number has been imported as opposed to an engineering problem, so I've got in touch with our suppliers number porting team and they've advised that the port hasn't completed.
I've therefore cancelled the engineer and they've raised a new order in the background to port the number in.
Unfortunately number ports take 4 working days, so this should happen on the 07/01/2019.
I'll check back on the day regarding the progress.
Re: Help on keeping landline telephone number
10-01-2019 1:40 PM
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Hey @jrodrigo
Our suppliers can confirm that your telephone number has been imported on to the BT network yesterday 08/01/2019.
Can you confirm that you're able to receive calls now?
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