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Help, no dial tone, and customers services not helping

Bigwid
Newbie
Posts: 1
Registered: 04-02-2018

Help, no dial tone, and customers services not helping

Hello, our home phone has had no dial tone for over 2 weeks. Cannot call out, incoming calls occasionally display the number briefly, but phone doesn’t ring. Broadband is mostly working fine, although has gone very slow and down to 0mb/s a few times recently.

I have tried a different phone in the main socket and get the same result.

the plusnet online phone trouble shooter just gives the the message of ‘opps, something went wrong’ after a couple of minutes.

2 online chat sessions with Plusnet have not fixed the issue.

 

please help.

3 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,560
Thanks: 666
Fixes: 51
Registered: 30-06-2016

Re: Help, no dial tone, and customers services not helping

I assume that your phone contract is with Plusnet? If not you need to report the phone fault to whoever supplies it.

Assuming the phone contract is with Plusnet they cannot 'fix' the problem, they have to report it to BT who will then fix it. Are you saying that Plusnet have failed to report a phone fault for you or are you complaining that you are having to wait to get it repaired? In either case all you can do is keep chasing Plusnet.

Gel
Seasoned Pro
Posts: 1,588
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: Help, no dial tone, and customers services not helping

The Phone line checker does automatically report fault if one's found but many people report they get this error

message at end of process; time PN fixed this.

Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Help, no dial tone, and customers services not helping

Apologies for the delayed response.

I can see you've spoken with our support team and a engineer has been booked to investigate further.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team