Help! Cannot get through to customer services to report landline telephone fault

[#1]

For 3 days now I have been trying to contact Plusnet by telephone, online chat is never on or only deals with sales queries, and no one responds on twitter or facebook. 

I cannot make a call on my landline and it has a continuous engaged tone. I have tried the trouble shooting and plugged into master socket to no joy.

Please advise how to raise a support ticket as cannot get through via the telephone and the website just sends you round a continuous loop.

Customer service used to be good in the past but this is appalling. 

[#2]

Chat was withdrawn sometime ago, and that option is no longer in use although it still appears on parts of the website.. I presume that you have been trying phoning on your mobile?

Did you run the Phone Troubleshooter? It will do a line check. https://www.plus.net/my-account/tools/phone-troubleshooter/ (You will be asked to log in.). If it does find a fault, there is your solution. Don't worry if it says that it has failed as the test can be a bit iffy and may still raise a fault. Check in your account for tickets; any ticket generated can be found here Tickets

Other than that,try making a complaint using the link right at the bottom of the page "Complaints Code of Practice"

Please let us know how you get on.

[#3]

Hey up @novomax I am sorry to hear you've not been able to reach us. I've updated your fault for you here.