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Help! Being charged for calls I haven't made

FIXED
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Help! Being charged for calls I haven't made

‎22-02-2018 12:37 PM

Hi there, 

 

I can see that your ticket has been responded to and resolved.

 

https://www.plus.net/wizard/?p=view_question&id=167685387

 

If you have any further queries please don't hesitate to get in touch!

 

Thanks. 

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Townman
Superuser
Superuser
Posts: 23,016
Thanks: 9,605
Fixes: 160
Registered: ‎22-08-2007

Re: Help! Being charged for calls I haven't made

‎22-02-2018 2:24 PM

@AlexD,

Any update on process please?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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Barracudamart
Hooked
Posts: 6
Thanks: 2
Fixes: 1
Registered: ‎25-01-2018

Re: Help! Being charged for calls I haven't made

Fix

‎22-02-2018 5:42 PM

Thank you for all your comments above.

Everything has been hunky dory since the engineer visited on 2nd Feb. Line is quiet and I am getting my 38mbps speed on fibre.

No more erroneous calls on my account so there must have been some 'flailing' wires, at the cabinet or exchange, doing there own thing.

Thank you for your help in this. Happy now.

 

 

Message 18 of 20
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SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Help! Being charged for calls I haven't made

‎23-02-2018 4:14 PM

Hello @Barracudamart

 

Glad to hear its been resolved. Please get back to us if you need any further assistance.  Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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198kHz
Seasoned Hero
Posts: 5,731
Thanks: 2,779
Fixes: 41
Registered: ‎30-07-2008

Re: Help! Being charged for calls I haven't made

‎26-02-2018 8:21 PM

@AlexD,

Any update on process please?

 
Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Message 20 of 20
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