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Has anyone here heard of MADASAFISH ?

timmytoad
Grafter
Posts: 110
Registered: ‎18-08-2011

Has anyone here heard of MADASAFISH ?

Hi all, I am very confused ?
Today I phoned the PlusNet sales team to convert my 92 year old mum, from BT phone to PlusNet phone, no internet required, it did look to be a lot cheaper, with free anytime minutes and rental for £15.99 a month
I was expecting at least a 50p referral discount, but alas that wasnt to be !
However I was very severely taken by suprise when I got my mums new account confirmation details in several emails, when I found I had signed my mum up with MADASAFISH a company I had never heard of before !
I am dammed sure the PlusNet sales team never mentioned that word, it sounds like A joke !
And I see that they are owned by BT the same BT that own PlusNet !
All very strange ? I wonder why I wasnt told ? About MADASAFISH, I first thought the emails from them was spam or at worst a potential virus !!!!
Tim
22 REPLIES 22
timmytoad
Grafter
Posts: 110
Registered: ‎18-08-2011

Re: Has anyone here heard of MADASAFISH ?

Now I have tried to edit my post a little by adding my siggy and the site crashed my iphone And duplicated my post
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
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Registered: ‎06-04-2007

Re: Has anyone here heard of MADASAFISH ?

Ther's no need for concern, Madasafish comes under the Plusnet banner and is supported by the same staff. You'll find the logo along with Plusnet, Force9, and others in the right-hand column of this Community site Home page (below the Forum Stats).
Plusnet (brand) does not normally offer Home Phone products on their own whereas I believe Madasafish do. So that could be why the account information is headed Madasafish.
David
timmytoad
Grafter
Posts: 110
Registered: ‎18-08-2011

Re: Has anyone here heard of MADASAFISH ?

Ah, ok thanks, very reassuring, its a shame I dont get a referall discount though !
I probably wouldnt have bothered changing my mums supplier to Plus Net if I had known, so how come it is much cheaper ?
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Has anyone here heard of MADASAFISH ?

Hi timmytoad,
It does sound like she was signed up to MAAF as a phone only account.
As for the cheap price of the line rental, it's not been subjected to a price review as we're generally intending on retiring the company and migrating all end users over to Plusnet.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
ITWorks
Superuser
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Re: Has anyone here heard of MADASAFISH ?

Quote from: MattyC

As for the cheap price of the line rental, it's not been subjected to a price review as we're generally intending on retiring the company and migrating all end users over to Plusnet.
Matty

Matty, so does this mean a hike in line rental ,once these customers are migrated over to PN?
What a hike it would be: Madasafish line rental with evening and weekend call £11.99 , PN £17.95
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Has anyone here heard of MADASAFISH ?

When I say migrating users over to Plusnet, I was referring to customers that requested new packages.
We wouldn't migrate anybody over forcibly, and we are letting MAAF customers run their course until they no longer need the service.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
ITWorks
Superuser
Superuser
Posts: 2,044
Thanks: 704
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Registered: ‎05-11-2008

Re: Has anyone here heard of MADASAFISH ?

Thanks the info Matty, much appreciated
Kind Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

timmytoad
Grafter
Posts: 110
Registered: ‎18-08-2011

Re: Has anyone here heard of MADASAFISH ?

Thank you all for clearing that up for me.  I did wonder if Madasafish allowed paying the rental 12 months in advance to make the rental cost even cheaper, but I guess as it is already very cheap they won't even consider it ?
Tim
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Has anyone here heard of MADASAFISH ?

They don't offer it I'm afraid.
It really is the pure basics when it comes to MAAF.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
timmytoad
Grafter
Posts: 110
Registered: ‎18-08-2011

Re: Has anyone here heard of MADASAFISH ?

Fair enough buddy  Smiley
But who dreamt that silly name ? MAD AS A FISH ?    are fish really mad ?Huh
Tim
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
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Registered: ‎26-11-2011

Re: Has anyone here heard of MADASAFISH ?

It's an awesome name  Grin
timmytoad
Grafter
Posts: 110
Registered: ‎18-08-2011

Re: Has anyone here heard of MADASAFISH ?

Ah, it was YOU then Chris  Wink who dreamy up the name !!!!!
Tim
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Has anyone here heard of MADASAFISH ?

I wish! haha
timmytoad
Grafter
Posts: 110
Registered: ‎18-08-2011

Re: Has anyone here heard of MADASAFISH ?

Wink Wink Wink Wink
Smiley Smiley Smiley Smiley