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Had no phone service for nearly 2 weeks

phil_hg
Hooked
Posts: 6
Registered: ‎28-02-2018

Had no phone service for nearly 2 weeks

Due to the people laying cable on our street messing up the phone lines I have had no phone service for nearly 2 weeks & I am told this is affecting 75 other people locally, the landline phone is my main phone line for my business as I am working from home. I spoke to someone last week who said they would organise a divert to my mobile but this has not been done & I cant get through at all on the phone to speak to anyone it just says you cant take my call I also tried messaging on your support twitter account but no one answered at all.

I appreciate everyone is busy but could someone please get in touch & let me know what is happening about getting these phone lines fixed and also what happened to setting up the divert to my mobile.

Thanks.

1 REPLY 1
phil_hg
Hooked
Posts: 6
Registered: ‎28-02-2018

Re: Had no phone service for nearly 2 weeks

Thank you to the person from plusnet who just phoned me 👍