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Had issues with broadband speedn (now resolved), now no phone line working at

Bailz
Dabbler
Posts: 12
Registered: 29-01-2016

Had issues with broadband speedn (now resolved), now no phone line working at

all.
Instantly disconnects my incoming calls and no dial tone, however have fibre working.
Please advise on how to get this sorted as soon as possible.
Thanks
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Had issues with broadband speedn (now resolved), now no phone line working at

runhare
Aspiring Pro
Posts: 526
Thanks: 50
Fixes: 2
Registered: 09-10-2007

Re: Had issues with broadband speedn (now resolved), now no phone line working at

all broadband services can work as long as just one of the two wires on your circuit to your phone socket is working . One wire may be broken or shorting out  But in that scenario you will  have no phone service and your broadband will be half the usual speed, or less.
Plusnet Help Team
Plusnet Help Team
Posts: 13,471
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Had issues with broadband speedn (now resolved), now no phone line working at

Hi Bailz,
Thanks for reporting a fault as Jim suggested.
It's been passed back to us today and should be resolved so please let us know if there's still any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team