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Go back to a previous BT landline number

ijandkj
Newbie
Posts: 1
Registered: 29-10-2014

Go back to a previous BT landline number

Hi
I have just ordered Plusnet Broadband and home phone.
I was with TalkTalk, but before that Sky.  I believe with Sky that I would have been on a BT Wholesale landline number, which I lost when I went to TalkTalk
Would I be able to get that old number back with PlusNet?
Thanks
3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Go back to a previous BT landline number

Hi ijandkj,
I couldn't answer this one straight away. If you don't mind, please can you PM me the number so I can investigate?
Thanks,
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
RobPN
Seasoned Pro
Posts: 1,217
Thanks: 247
Fixes: 3
Registered: 17-05-2013

Re: Go back to a previous BT landline number

Quote from: ijandkj
Would I be able to get that old number back with PlusNet?

Have you tried calling your old number?
If someone answers the call then that would confirm  the number is in use as it will have been reallocated, in which case the answer to your question would be a definite no.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Go back to a previous BT landline number

I probably should have updated the thread on this one.
I spoke with OP and the number provided is a spare, so theoretically it's available. We agreed to wait until he's provisioned, and we can renumber the line.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet