cancel
Showing results for 
Search instead for 
Did you mean: 

Getting connected

wildgemma
Not applicable
Posts: 2
Registered: ‎04-03-2010

Getting connected

On Friday (26/2) I ordered broadband and for my (existing but stopped) phone line to be connected to Plus Net with Evenings and Weekends. Was told that the phone would take 3 working days to be connected (then BB 5-7days after that) so checked last night by calling my mobile from the landline and it seemed to be working. However, i haven't had any update from PN and my account details still say that E&W is "Unconfigured" and phone control panel is unavailable.
Having just moved flat, I'm eager to get using my landline - plenty of companies to call to change addresses etc - but a bit nervous doing so before the evenings and weekends packages is properly in place. Any ideas how long that might take?
2 REPLIES 2
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Getting connected

Hi there,
Your line is active, and your broadband order has now been sent. The control panel will be activated later today, but you can make calls in the meantime and they'll be processed once it's active.
wildgemma
Not applicable
Posts: 2
Registered: ‎04-03-2010

Re: Getting connected

Thanks very much!