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Geographical support number

adagio
Grafter
Posts: 196
Registered: ‎03-04-2008

Geographical support number

I am shortly moving to Plusnet phone - main reason for doing so have had 2 major line faults recently and contacting a human at BT with any sort of grasp of English is a nightmare. They did at least give one a geographical number if calling from mobile. Is there such a number for Plusnet e.g. the old support numbers?
10 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Geographical support number

the current number is
Residential Support 0800 432 0200 All day, every day
You'll need your username and password handy
0845 numbers are charged at a lo-call rate. 0800 numbers are free to call from landlines, but will be chargeable from mobiles. Rates will vary depending on your network and call plan. Calls may be recorded for training puposes.
dont know if this still works
Plusnet Customer Service 0114 296 5198 Plusnet Faults 0114 296 5188
adagio
Grafter
Posts: 196
Registered: ‎03-04-2008

Re: Geographical support number

Thanks for the post - I have these old support numbers which pre-date the 0800 numbers
PlusNet Support      0114 2965198   
PlusNet Business    0114 2965182   
PlusNet Faults      0114 2965188
and wonder whether they still work.
Petard
Rising Star
Posts: 140
Thanks: 23
Registered: ‎22-08-2011

Re: Geographical support number

PlusNet have spoken of introducing 03xx numbers as well, but this doesn't seem to have happened yet. Or you could use a relay service, such as http://www.0800buster.co.uk/ or (if you have it) Skype To Go.
Community Gaffer
Community Gaffer
Posts: 13,541
Thanks: 1,241
Fixes: 100
Registered: ‎04-04-2007

Re: Geographical support number

Quote from: Petard
PlusNet have spoken of introducing 03xx numbers as well, but this doesn't seem to have happened yet.

Happening in a week or two I believe.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Petard
Rising Star
Posts: 140
Thanks: 23
Registered: ‎22-08-2011

Re: Geographical support number

Quote from: Bob
Quote from: Petard
PlusNet have spoken of introducing 03xx numbers as well, but this doesn't seem to have happened yet.

Happening in a week or two I believe.

That's excellent - and reinforces my view that one can judge companies' attitudes to their customers by the phone numbers they give out. It may seem trivial, but when a company gives out only 0844, 0843, or 0871 numbers, that I think is a strong indicator of wider management attitudes. Those who publish 01, 02, or 03 numbers are almost always more responsive, in my experience - to the point where I now take this into account when deciding whom to patronise!
adagio
Grafter
Posts: 196
Registered: ‎03-04-2008

Re: Geographical support number

Quote from: adagio
Thanks for the post - I have these old support numbers which pre-date the 0800 numbers
PlusNet Support       0114 2965198     
PlusNet Business    0114 2965182     
PlusNet Faults      0114 2965188
and wonder whether they still work.

The answer, I have found this afternoon, that PlusNet Faults      0114 2965188 certainly does.
Community Gaffer
Community Gaffer
Posts: 13,541
Thanks: 1,241
Fixes: 100
Registered: ‎04-04-2007

Re: Geographical support number

All  being well, I'll announce the 0345 number via the Community Site Blog tomorrow...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 9,880
Thanks: 1,244
Fixes: 71
Registered: ‎06-04-2007

Re: Geographical support number

The alternative 0345 number is now listed in 'Contact Us' as 0345 140 0200. Smiley
David
Community Gaffer
Community Gaffer
Posts: 13,541
Thanks: 1,241
Fixes: 100
Registered: ‎04-04-2007

Re: Geographical support number

Also blogged about here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

adagio
Grafter
Posts: 196
Registered: ‎03-04-2008

Re: Geographical support number

Quote from: spraxyt
The alternative 0345 number is now listed in 'Contact Us' as 0345 140 0200. Smiley

Thanks for that - hope I don't have to use it  Wink