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Frequent disconnections

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Frequent disconnections

My line has gone noisy and causing broadband issues. Can someone check it out please?  On line chat not available.

2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,736
Thanks: 3,527
Fixes: 519
Registered: ‎14-04-2007

Re: Frequent disconnections

Moderators Note
This topic has been moved from ADSL Broadband to Home Phone.

 

 

Customer and Forum Moderator. Windows 10 Firefox 93.0 (64-bit)

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,203
Thanks: 466
Fixes: 128
Registered: ‎27-04-2007

Re: Frequent disconnections

Hi HaresEar, 

 

Sorry to see that there's an issue. I've tested your line and we're not seeing any obvious issues being flagged up on broadband diagnostics or tests against the phone line. 

 

Can you try following the checks here next please just so we can rule out any obvious causes: https://www.plus.net/help/phone/phone-line-troubleshooting/

 

Do let us know how you get on so we can follow things up with you.

 

 

 

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team