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Free landline calls during the Coronavirus outbreak

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Newbie
Posts: 6
Registered: ‎28-03-2020

Free landline calls during the Coronavirus outbreak

I think it would be good if Plusnet were to offer free calling to all UK landlines, at least, if not mobiles as well, so that we can keep in touch with family in these times when we can socialise.  My phones is in lockdown due to a billing error by Plusnet, which means that I cannot change my calling features at all.  Also, I can't raise anyone to actually speak to on the telephone!  So, I am totally isolated.

12 REPLIES 12
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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Free landline calls during the Coronavirus outbreak

We're doing what we can for people to help out.

 

I've checked your account and I see the problem to which you refer. However, this shouldn't be blocking any calls from being made so you should be able to make contact with people.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Newbie
Posts: 6
Registered: ‎28-03-2020

Re: Free landline calls during the Coronavirus outbreak

It’s not that I can’t make calls, I have to pay for all my calls which become very expensive. Could Plusnet let us have free calls or could I somehow add a plan to incorporate calls, which I can’t do due to the fault.
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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Free landline calls during the Coronavirus outbreak

I think in terms of speed adding a plan, even if only temporary is your best bet. Can you please DM us your username? Tony.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Newbie
Posts: 6
Registered: ‎28-03-2020

Re: Free landline calls during the Coronavirus outbreak

How do I Pm you?
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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Free landline calls during the Coronavirus outbreak

Click on my (or any staff member's username) and  on the right hand side there is a button to Send Private Message. Tony

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Rising Star
Posts: 94
Thanks: 12
Fixes: 1
Registered: ‎21-03-2020

Re: Free landline calls during the Coronavirus outbreak

Hi To send a Private Message click on their name another box will open look on the RHS you will see Send Private Message

After you have sent the message put a message on here to advise you have done it

 

HD

Highlighted
Newbie
Posts: 6
Registered: ‎28-03-2020

Re: Free landline calls during the Coronavirus outbreak

I have sent a private message. Thank you all for instruction.

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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Free landline calls during the Coronavirus outbreak

Thanks, I've got your username now and I've taken a look at the account. The problem is the account is currently awaiting a fix which is preventing me making any changes. I've added a note to the account but need confirmation of the product you would want. Can you please reply to the ticket at https://www.plus.net/wizard/?p=view_question&id=200411192 and I'll take it from there.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Newbie
Posts: 6
Registered: ‎28-03-2020

Re: Free landline calls during the Coronavirus outbreak

I cannot access anything that will tell me what you have to offer in relation to call packages. If you could please tell me what is available and at how much extra per month, then I can tell you which package I would like. Thank you
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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Free landline calls during the Coronavirus outbreak

I can tell you the product prices, but I can't accept authority over the forums. I need you to log in for that.

 

The call plan prices are :-

 

Evening and Weekend & mobile calls - £5

Anytime International 300 £9

Anytime International 300 with mobile £12

Unlimited UK calls & mobile £9

Mobile - £10

 

This is in addition to your monthly subscription. Please note some plans aren't compatible with LRS.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Newbie
Posts: 6
Registered: ‎28-03-2020

Re: Free landline calls during the Coronavirus outbreak

I have logged in but can’t find where to go to give you authority. I would like the evening and weekend on a temporary basis.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Free landline calls during the Coronavirus outbreak

Please note that evening calls start at 7pm.

 

To progress, please log into the portal, and then visit the link I provided. You should be able to respond online to that.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team