Free landline calls during the Coronavirus outbreak
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Free landline calls during the Coronavirus outbreak
28-03-2020 11:10 AM
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I think it would be good if Plusnet were to offer free calling to all UK landlines, at least, if not mobiles as well, so that we can keep in touch with family in these times when we can socialise. My phones is in lockdown due to a billing error by Plusnet, which means that I cannot change my calling features at all. Also, I can't raise anyone to actually speak to on the telephone! So, I am totally isolated.
Re: Free landline calls during the Coronavirus outbreak
28-03-2020 1:07 PM
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We're doing what we can for people to help out.
I've checked your account and I see the problem to which you refer. However, this shouldn't be blocking any calls from being made so you should be able to make contact with people.
Re: Free landline calls during the Coronavirus outbreak
28-03-2020 1:48 PM
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Re: Free landline calls during the Coronavirus outbreak
28-03-2020 1:56 PM
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Re: Free landline calls during the Coronavirus outbreak
28-03-2020 2:06 PM
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Re: Free landline calls during the Coronavirus outbreak
28-03-2020 2:57 PM
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Re: Free landline calls during the Coronavirus outbreak
28-03-2020 2:57 PM
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Hi To send a Private Message click on their name another box will open look on the RHS you will see Send Private Message
After you have sent the message put a message on here to advise you have done it
HD
Re: Free landline calls during the Coronavirus outbreak
28-03-2020 3:44 PM
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I have sent a private message. Thank you all for instruction.
Re: Free landline calls during the Coronavirus outbreak
28-03-2020 4:16 PM
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Thanks, I've got your username now and I've taken a look at the account. The problem is the account is currently awaiting a fix which is preventing me making any changes. I've added a note to the account but need confirmation of the product you would want. Can you please reply to the ticket at https://www.plus.net/wizard/?p=view_question&id=200411192 and I'll take it from there.
Re: Free landline calls during the Coronavirus outbreak
28-03-2020 4:36 PM
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Re: Free landline calls during the Coronavirus outbreak
28-03-2020 4:52 PM
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I can tell you the product prices, but I can't accept authority over the forums. I need you to log in for that.
The call plan prices are :-
Evening and Weekend & mobile calls - £5
Anytime International 300 £9
Anytime International 300 with mobile £12
Unlimited UK calls & mobile £9
Mobile - £10
This is in addition to your monthly subscription. Please note some plans aren't compatible with LRS.
Re: Free landline calls during the Coronavirus outbreak
28-03-2020 5:12 PM
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I have logged in but can’t find where to go to give you authority. I would like the evening and weekend on a temporary basis.
Re: Free landline calls during the Coronavirus outbreak
28-03-2020 5:35 PM
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- Re: Free landline calls during the Coronavirus out...