Free calls to other PlusNet Home Phone users?
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Free calls to other PlusNet Home Phone users?
23-10-2008 10:19 PM
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(I'm on Evenings and Weekends with Home Phone and haven't had any calls to her charged to me but haven't made any outside of weekends and evenings afaik.)
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Free calls to other PlusNet Home Phone users?
23-10-2008 11:49 PM
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Calls over 60 minutes will be charged so if you are sure all calls were less than 60 minutes I would get it clarified with Customer Support.
Re: Free calls to other PlusNet Home Phone users?
24-10-2008 12:49 AM
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She did make one weekend call to me which went over the hour and got charged for the extra, so she knows to be careful to keep an eye on the clock now. One of the weekday calls that got charged was for the minimum 1 minute, when I was out and she got my answerphone.
Come to think of it could the call going over one hour have tripped something that didn't then get reset? I know the 1 minute call was more recent than the long one. Not sure if the other one she mentioned was also after that or before it.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Free calls to other PlusNet Home Phone users?
24-10-2008 8:58 AM
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This is actually a problem which we've already identified (internal ref 52840), and a fix is ready. This will be rolled as part of a batch of fixes on Tuesday. We'll then look at refunding customers who have been charged incorrectly.
If you'd like to PM me your sister's username I will make sure she's identified on the existing problem.
Re: Free calls to other PlusNet Home Phone users?
24-10-2008 9:29 AM
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Glad to hear it's all under control.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Free calls to other PlusNet Home Phone users?
24-10-2008 2:43 PM
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I'll update this thread once the fix has rolled.
Re: Free calls to other PlusNet Home Phone users?
29-10-2008 11:35 PM
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Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Free calls to other PlusNet Home Phone users?
30-10-2008 8:10 AM
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both calls to CSV
Date of call Number called Time of call Duration Included mins Cost
24/10/2008 01142965198 15:30:59 00:25:00 no £0.00
24/10/2008 01142637077 11:16:38 00:02:00 yes £0.00
Re: Free calls to other PlusNet Home Phone users?
03-11-2008 12:36 PM
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She's raised a ticket (after trying to contact CS by phone and not getting through to anyone) but isn't very happy that more will be taken from her bank account than should be.
Any news on the fix, Mand or anyone?
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Free calls to other PlusNet Home Phone users?
03-11-2008 10:53 PM
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Quote from: Mand This is actually a problem which we've already identified (internal ref 52840), and a fix is ready. This will be rolled as part of a batch of fixes on Tuesday.
As nothing seems to have happened yet re this problem, I looked for the quoted number in the Priority Problms pages but it doesn't seem to be there, open or closed or anything.
Is Mand around at the moment (not this time of night I mean but this week)?
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Free calls to other PlusNet Home Phone users?
04-11-2008 1:51 PM
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If you are about this week, if not, someone that knows, were the batch of fixes rolled out last Tuesday (or even since then)?
Would you mind listing all the things that have been fixed please.
Thanks.
Re: Free calls to other PlusNet Home Phone users?
04-11-2008 2:33 PM
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A batch of fixes rolled, but this was not part of them due to some testing issues.
We've now got a fix ready for this, but it won't roll until the next batch of fixes. This is currently scheduled for the 18th of November.
Re: Free calls to other PlusNet Home Phone users?
04-11-2008 3:14 PM
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Re: Free calls to other PlusNet Home Phone users?
04-11-2008 9:12 PM
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Quote from: Mand We've now got a fix ready for this, but it won't roll until the next batch of fixes. This is currently scheduled for the 18th of November.
So what about the charge that's been taken? Will that be refunded shortly or will my sister have to wait till the fix is rolled out? Ta.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Free calls to other PlusNet Home Phone users?
16-11-2008 9:27 PM
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- but somewhere I read that even during the day calls between Homephone users is free ??. ( Not Homephone Anytime+ )
thanks
Mal
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