First phone bill - no itemised calls

[#1]

Hi - just had our first phone bill. It doesn't show any itemised calls since 12 September.  Is that because the calls made since then have all been covered by our call plan?

Also, when we log into our account online, there are no itemised calls under View unbilled calls or View billed calls since 12 September either.  Again, is that because the calls made have all been covered by the call plan?

Thank you.

[#2]

Further to this query, I've just noticed on the October bill that no itemised calls have been listed since our BT number was ported across on 12 September. I don't know if that helps answer the query.

[#3]

Hi @Steven_Thompson

Thanks for getting in touch and bringing this to our attention.

I have responded via a ticket on your account as the details are account specific. You can view these details here

If you have any further questions in the meantime feel free to get in touch.